Our Policy | Tankless Pros Az | Phoenix, Az

OUR POLICY

Note: Pursuant to Arizona law and the requirements of the Arizona Registrar of Contractors, we are required to provide you with the following terms and conditions (the “Policy”) that govern the work to be performed under this agreement.

OUR COMMITMENT TO YOU

At Tankless Pros AZ, we are dedicated to delivering the highest-quality tankless and traditional water heaters along with exceptional service on every job. We combine premium products with expert installation and genuine care so you receive the best possible performance, reliability, and value.

We offer competitive, transparent pricing without compromising quality. Our goal is simple: to earn your complete satisfaction and become the trusted partner you call for years to come.

QUALITY STATEMENT

You can place your trust in Tankless Pros AZ. With more than 50 years of experience installing water heaters throughout Arizona, we deliver quality you can see and feel. Every installation is performed with careful attention to safety, functionality, and the appearance of your home. By combining modern, technology-driven methods with personal attention, we install professional-grade equipment that provides years of trouble-free performance, reliability, and longevity — all backed by our strong workmanship guarantee.

TRANSACTION TERMS

We want to exceed your expectations. Once you select the water heater that best fits your home, family, and budget, Tankless Pros AZ takes care of the rest. We deliver your new unit, carefully remove and recycle your old water heater, and perform a professional installation using all-new connectors in accordance with the manufacturer’s recommendations and local plumbing and safety codes. We obtain any required permits and arrange inspections when needed in your area.

Our workmanship guarantee covers the quality of our installation labor. It does not cover subsequent damage caused by neglect, fire, foundation settlement, or work performed by others. We stand behind our craftsmanship so you can enjoy a long-term, trouble-free installation and complete peace of mind.

ABOUT OUR 105% PRICE GUARANTEE

We’re so confident we offer the absolute lowest prices on premium water heaters that we back every quote with our 105% Price Guarantee.

Shop with complete peace of mind. If you find a lower written price on the identical water heater model and installation scope from a qualifying local Arizona-licensed contractor, we’ll not only match it — we’ll beat it by an additional 5%. That means you get the best price possible, guaranteed.

Quality you trust. The lowest price you’ll find. Every single time.

Our Promise to You If you present a lower written quote from a local, validly licensed Arizona contractor for the exact same water heater brand and model, plus the precise scope of installation work, we will match that price and give you an additional 5% discount.

How Our 105% Price Guarantee Works Simply show us the competitor’s written quote in person or email it to victoria@tanklessprosaz.com. If the quote qualifies under the terms below, we will match the competitor’s price and apply an additional 5% discount to our quote. This must be completed before the purchase.

How to Qualify

The product must be the identical model offered on our website or in our written quote, be in stock, and available for immediate purchase.
The guarantee does not apply to items designated as clearance, display, or damaged goods.
The guarantee does not apply to rebates, typographical errors, or commercials.
Promotional codes or other discounts from the competitor will not be included when determining the price difference.
The product must be new and in the original box. Limit: one discount per customer.
The competitor must not be in liquidation, undergoing an auction, or under receivership.
The competitor must be a local Arizona-licensed contractor with an active license to perform the work.
We reserve the right not to sell products or labor at a loss.

PAYMENT TERMS

Full payment is due immediately upon completion of the work. Any additional services — such as inspections, specially ordered items, or extras — must be paid at the time of water heater installation or repair.

WORK AUTHORIZATION

The owner or authorized agent agrees to the work described and authorizes Tankless Pros AZ to use the labor and materials we deem necessary. You agree to the terms and conditions stated in this Policy.

You recognize that older or deteriorated piping, drywall, doors, fixtures, and related items may no longer be fully serviceable. You agree to hold Tankless Pros AZ, its principals, and employees harmless from damage to those items that may occur during normal, conventional installation or repair efforts.

You agree to pay for all work, goods, and services received and authorize Tankless Pros AZ to bill any credit cards you provide. You agree to fulfill the obligations in your cardholder agreement. A service charge of 1.5% per month (18% per annum) will be applied to any outstanding balance that remains unpaid 30 days or more past due. We use a 15-day billing cycle. Repair parts and labor are warranted for 30 days. New water heaters, parts, and our workmanship are covered under the terms of our Workmanship Guarantee and any applicable manufacturer warranties from the date of installation.

OLDER HOMES

Some older homes contain corroded, undersized, or galvanized water piping. Temporarily shutting off the water during installation can cause inner-pipe debris (rust or mineral deposits) to loosen and travel through the system when water pressure is restored. These particles may restrict flow in some or all fixtures.

Maintaining the integrity of your home’s plumbing system is the homeowner’s responsibility. Tankless Pros AZ cannot be held responsible for pressure or flow loss caused by pre-existing conditions in the piping. We are not trained or equipped to perform flow-restoration services on aging galvanized systems (which were largely discontinued in residential construction after 1972 and have typically exceeded their useful life). Most homeowners in this situation eventually upgrade to copper or PEX.

TERMS AND CONDITIONS

Arizona Registrar of Contractors Tankless Pros AZ, LLC ROC License: CR-37 Dual 335298

All plumbing companies in Arizona are required by law to hold a valid license from the Arizona Registrar of Contractors (ROC). A state-issued ROC license confirms that the contractor has passed rigorous examinations, demonstrated the required experience, and meets Arizona’s standards for technical competence and financial responsibility.

What You Need to Know Hiring an unlicensed company can create serious problems for homeowners. Always verify that your contractor is properly licensed. A licensed contractor gives you greater peace of mind that the work will be performed correctly, legally, and safely. You may check our license status anytime at roc.az.gov or by calling (602) 542-1525.

Liability Insurance Although the ROC does not require general liability insurance for all license classifications, Tankless Pros AZ carries $1,000,000 in liability coverage for your protection against bodily injury and accidental property damage.

Workers’ Compensation Insurance Arizona requires workers’ compensation insurance for companies with employees. This coverage protects our team members if they are injured on the job.

Tankless Pros AZ, LLC | ROC 335298 | (602) 833-1533 | 329 W Lone Cactus Dr., Phoenix, AZ 85027

GENERAL TERMS AND CONDITIONS SUMMARY

These are the general terms and conditions that govern our services. Depending on the specific circumstances of your project, additional terms may apply. These terms may be updated from time to time. We encourage you to review them carefully before contracting with us.

SITE CONDITIONS

Tankless Pros AZ (the “Contractor”) may need reasonable access to adjacent properties during the course of work. We will secure any necessary permissions. You agree to hold the Contractor and its employees harmless from claims arising from normal access and work (excluding negligence).

You are responsible for securing, removing, and protecting personal property, including adults, children, pets, cabinets, fixtures, flooring, walls, tile, carpets, drapes, furniture, and landscaping during and after the work. You agree to hold the Contractor harmless from claims arising from failure to do so.

WORKMANSHIP GUARANTEE

Tankless Pros AZ guarantees that our installation labor will be free from defects in workmanship for a period of three (3) years from the date of completion, unless a different period is stated in writing on your contract.

This guarantee is limited to defects directly caused by our workmanship. It does not cover:

Manufactured parts, equipment, or the water heater unit itself (these are covered by the manufacturer’s warranty)
Damage or issues caused in whole or in part by other contractors, the homeowner, or third parties
Misuse, improper maintenance, neglect, unauthorized repairs or modifications, or tampering
Damage from acts of God (earthquakes, floods, fires, power surges, etc.)
Any issues arising after the system has been altered, repaired, removed, or tampered with by anyone other than Tankless Pros AZ

If a manufacturer’s warranty applies, that warranty governs for the covered components. This is the only express workmanship guarantee we provide. It supersedes any other warranties, express or implied, to the fullest extent permitted by Arizona law. Arizona’s implied warranty of workmanlike performance continues to apply as required by law.

Important Conditions

The guarantee is void if any person other than Tankless Pros AZ removes, modifies, repairs, or tampers with the work.
We have no liability for costs incurred by using another contractor unless you first give us reasonable written notice (minimum three business days) and a reasonable opportunity to inspect and address any covered issue.
Withholding payment or seeking reimbursement for third-party work without following the notice requirement above is not permitted under this guarantee.
This guarantee does not cover consequential, incidental, or special damages. All claims must be made in writing during the guarantee period and should include proof of purchase and maintenance records when applicable.

CUSTOMER RESPONSIBILITIES REGARDING WARRANTY CLAIMS

Please telephone us within 24 hours of discovering any potential warranty issue. We will respond promptly during business hours (7:00 a.m. – 4:00 p.m. Arizona time, Monday through Friday, excluding holidays). You agree to take reasonable steps to mitigate any damage. We are not liable for water damage or other harm resulting from delay in notification or from your failure to mitigate.

UNFORESEEN OR CONCEALED CONDITIONS

If we encounter concealed or unusual physical conditions at the job site that differ materially from those that could reasonably be observed, you agree to accept responsibility for those conditions that are outside our control and to pay for any additional labor, materials, or repairs to equipment that become necessary as a result.

This includes responsibility for asbestos or other hazardous materials. Tankless Pros AZ has no information about the presence of such materials and does not perform remediation. If hazardous materials are discovered or if remediation is required to obtain a permit, all work will stop until you have the materials properly removed at your sole expense and in compliance with all applicable laws. You release Tankless Pros AZ from any liability related to the presence, release, or removal of such materials.

RECOMMENDATION NOT PERFORMED

If we recommend additional options or upgrades and you choose not to proceed with them, Tankless Pros AZ is held harmless from any subsequent failure related to the declined recommendation.

LICENSES, PERMITS, AND FEES

You are responsible for furnishing and paying for any taxes, permits, or license fees required for the work, unless otherwise stated in writing. Reasonable access for inspectors must be provided. If the permitting authority requires additional work outside the original scope, that work is your responsibility; we will provide a separate written quote if requested.

PARKING

For safety, parking for our vehicles must be available within approximately 100 feet of the entry door. We will not park in red zones, the center of streets, double-parked locations, or any area that is illegal or unsafe.

PAYMENT

All work is performed under a fixed, upfront written quote that includes materials, applicable tax, and labor. Payment is due immediately upon completion of the work described in the agreement. No deductions may be made for alleged defective work, penalties, or other claims without following the notice and opportunity-to-cure procedures in this Policy. Timely payment is a condition of our continued performance. If work is terminated for non-payment, we are entitled to payment for all labor, materials, reasonable overhead, and profit earned to date, plus other compensation allowed by law.

RIGHT TO TERMINATE IN THE EVENT OF A DISPUTE OR CANCELLATION

In the event of a dispute, either party may terminate the remaining work. Upon termination, Tankless Pros AZ is entitled to payment for all services rendered, including labor, materials, reasonable overhead, and profit.

If you cancel after the contract is signed but before work begins, we are entitled to recover our actual costs incurred plus a reasonable allowance for overhead and profit. If you cancel after work has commenced, we are entitled to payment for work performed plus a reasonable allowance for overhead and profit. These amounts are intended as a fair estimate of our damages, not a penalty.

NOTICE OF DEFECTIVE WORK

Upon completion, please carefully inspect the work. Notify us within 48 hours of any alleged defects in workmanship. We must be given the first opportunity to inspect and correct any covered issue. Failure to allow us that opportunity may void applicable warranties with respect to the affected work. You agree not to withhold payment for alleged defects and acknowledge that we are not responsible for reimbursement of work performed by others without prior written notice and opportunity to cure.

SERVICES NOT COVERED

Tankless Pros AZ will perform only the work specifically described in your written agreement. We do not perform carpentry, plaster or drywall repair, concrete, foundation, structural, tile, masonry, flooring, roofing, paving, or landscaping work. Any such work remains your responsibility and, if desired, must be separately quoted and approved in writing.

SCOPE OF AGREEMENT

This Policy and your written contract represent the entire agreement between you and Tankless Pros AZ and supersede all prior negotiations or representations. Changes must be made in a written instrument signed by both parties.

Send all notices of cancellation and correspondence to: Tankless Pros AZ, LLC 329 W Lone Cactus Dr. Phoenix, AZ 85027

YOUR RIGHT TO FILE A COMPLAINT WITH THE REGISTRAR OF CONTRACTORS

Pursuant to Arizona law, we are required to inform you of your right to file a written complaint with the Registrar of Contractors for an alleged violation of Arizona Revised Statutes Section 32-1154, Subsection A. Any complaints must be made within the applicable period set forth in Section 32-1162 (generally two years from the date work was last performed for repair or remodel projects). The Arizona Registrar of Contractors may be contacted at (602) 542-1525 or online at https://roc.az.gov.