Note: Pursuant to Arizona law and the requirements of the Arizona Registrar of Contractors, we are required to provide you with the following terms and conditions (the 'Policy') that govern the work to be performed under this agreement."

 

OUR COMMITMENT

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At Tankless Pros, we are dedicated to delivering the highest-quality tankless water heaters and exceptional service on every job. We combine premium products with expert installation and unmatched customer care to ensure you receive the best possible performance and value.

We proudly offer competitive, transparent pricing without compromising quality. Our ultimate goal is simple: to earn your complete satisfaction and become your trusted partner for years to come.

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QUALITY STATEMENT

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You can place your trust in Tankless Pros. With over 50+ years of experience installing water heaters, Tankless Pros provides the quality you can see. Each installation is done with attention to safety, functionality, and aesthetics. By combining technology-driven installation processes with personal attention, Tankless Pros provides top professional-grade Tankless water heaters that deliver years of trouble-free performance, reliability, and longevity, backed by the best Worry-Free warranty.

 

TRANSACTION TERMS

 

The Tankless Pros seeks to surpass your expectations. Select the tankless water heater that best suits your home, family, and budget. Tankless Pros AZ will take over from there, deliver your new water heater, remove and recycle your old unit, provide professional installation with all-new connectors, according to the manufacturer's recommendations and local plumbing safety code requirements, and obtain a permit and inspection if required in your area.

 

 This warranty does not cover subsequent damage resulting from neglect, fire, or any issues related to housing settlement or work performed by others. Tankless Pros guarantees workmanship for a long-term, trouble-free installation, ensuring total customer satisfaction.

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OUR 105% PRICE GUARANTEE

We’re so confident we offer the absolute lowest prices on premium water heaters that we back it with our 105% Price Guarantee.

Shop with total peace of mind. If you find a lower advertised price on the same water heater model anywhere else, we’ll not only match it — we’ll beat it by 5%. That means you get the best price possible, guaranteed.

Quality you trust. The lowest price you’ll find. Every single time.

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OUR PROMISE TO YOU

 

If you find a lower price from a local, valid licensed Contractor, the quote must be a written, exact, meaning the same water heater brand and model, and the precise scope of installation work; we will then match that price and receive an additional 5% discount.

 

HOW OUR 105% PRICE GUARANTEE WORKS

 

Please show us (in person or via email) the competitor's quote. You can email it to victoria@tanklessprosaz.com 

If applicable, we will confirm that the lower price matches the competitor's price and offer an additional 5% discount on our quote. This must be done before the purchase.

 

HOW TO QUALIFY

 

1. The product must be the identical model offered on our website or in our written quote, be in stock, and be available for immediate purchase.

2. The guarantee does not apply to items designated as clearance, display, or damaged goods.

3. The guarantee does not apply to rebates, typographical errors, or commercials.

4. Promotional codes or other discounts from the competitor will not be included in determining the price difference.

5. The product must be new (in the box)—one discount per customer.

6. Competitors must not be in liquidation, undergoing an auction, or under receivership.

7. The competitor must be a local Arizona-licensed Contractor with an active license to perform work.

8. We reserve the right not to sell products or labor at a loss.

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FULL PAYMENT IS DUE IMMEDIATELY UPON COMPLETION OF WORK. ADDITIONAL SERVICES, SUCH AS INSPECTIONS, SPECIALLY ORDERED ITEMS, AND EXTRAS, MUST BE PAID FOR AT THE TIME OF WATER HEATER INSTALLATION OR REPAIR.

 

WORK AUTHORIZATION: 

 

The owner or authorized agent hereby agrees to the work described above and gives my authorization to use such labor and materials as you deem necessary. I agree to the terms and conditions as stated herein.

I recognize that due to age and deteriorated piping, drywall, doors, fixtures, and appurtenances may no longer be serviceable and agree to hold Tankless Pros, also known in this Agreement as Tankless Pros, and its principals and employees blameless for any damage or destruction by/to those items because of these conventional installation or repair efforts.

 

I agree to pay for all work, goods, and services received and hereby further authorize TPA to bill any of my credit cards for the goods and services being provided. I agree to perform the obligations outlined in the applicable cardholder Agreement with the credit card issuer(s). A service charge of 1.5% per month (18% per annum) will be charged to all outstanding balances 30 days or more past due. We use a 15-day billing cycle. I further acknowledge that all repair parts and labor are warranted for 30 days, and any new water heater, parts, and workmanship are for one (2) year from the contract date of installation.  

 

OLDER HOMES:

 

Some older homes may have corroded and/or undersized or galvanized water piping in some or all areas of your home; disruption of your water service while installing your new water heater may cause inner pipe debris (rusty iron/mineral deposits) to dislodge and travel within your piping when the water pressure has been restored. This debris particle may become lodged, restricting flow to some or all areas.

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Failure to maintain the integrity of your home and/or its plumbing system shall not bear the Contractor's responsibility; only the homeowner bears this responsibility and shall hold the Contractor harmless from any pressure or flow loss.

 

Although we have no control over such issues, they can and do occur. We cannot be held responsible for such occurrences, and we are neither trained nor properly equipped to perform flow-restrictive services. Galvanized water piping found in some homes has well exceeded its applicable age limits. Galvanized piping has been discontinued in residential dwellings since 1972, and the appropriate age limit was approximately 35 years when new. Most homeowners have already upgraded to copper or PEX piping and have had their homes repiped.

 

TERMS AND CONDITIONS

 

Arizona Registrar of Contractors (ROC) Tankless Pros AZ, LLC (CR37-Dual 335298)

All plumbing companies in Arizona are required by law to hold a valid license from the Arizona Registrar of Contractors (ROC).

A State-issued ROC license certifies that the contractor has passed rigorous state examinations, demonstrated the necessary experience, and meets Arizona’s standards for technical competence and financial responsibility in the plumbing trade.

What You Need to Know:

Hiring an unlicensed plumbing company can create serious problems for you as a homeowner.

Always verify that your plumber is properly licensed. A licensed contractor gives you peace of mind that the work will be done correctly, legally, and safely.

 

LIABILITY INSURANCE

 

The State Registrar of Contractors (ROC) does not require contractors to carry General Liability insurance. Liability Insurance can protect a third party against Bodily Injury and Accidental Property Damage. We have One Million Dollars ($1,000,000.00) in Liability Coverage for your protection.

 

WORKERS’ COMPENSATION INSURANCE

The State of Arizona requires workers’ Compensation insurance for all companies with employees. This covers employees if they are injured while performing work on the job. Common workplace injuries may include falling off a ladder or straining one’s back. Workers’ Compensation Insurance covers any injury occurring while an employee works.

 

Tankless Pros Az, LLC | ROC 335298 | 602-833-1533 | 329 W Lone Cactus Dr. Phoenix, AZ 85027

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GENERAL TERMS AND CONDITIONS SUMMARY

 

These are the general Terms and Conditions governing our services; depending on the circumstances, additional terms may be required. These Terms and Conditions are subject to change from time to time without notice.  We strongly advise you to familiarize yourself with these Terms and Conditions before you contract our services.

 

SITE CONDITIONS

 

Tankless Pros shall be known as Contractor and must obtain access to other properties in the course of work; the Contractor shall secure permission for such and hold harmless and indemnify Contractor and its employees and agents against all actions and consequences arising or relating to the use of said properties, including, but not limited to, damage done in the normal course of work, excluding negligence, and for securing said property and its contents during and after work.

 

Customer shall secure, remove, and protect all property and its contents, including, but not limited to, adults, children, animals, cabinets, fixtures, flooring, walls, tiling, carpets, drapes, furniture, and vegetation during and upon completion of work and shall hold harmless and indemnify Contractor, its employees, and agents against all claims arising out of CUSTOMER’S failure to do so.

 

WORKMANSHIP GUARANTEE

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Tankless Pros AZ guarantees that its workmanship shall be free from defects in installation labor only for a period of three (3) years from the date of completion, unless a different period is specified in writing on the contract.

This guarantee is strictly limited to defects directly caused by Tankless Pros' workmanship. It does not cover:

• Manufactured parts, equipment, and water heater units.

• Any damage, failure, or issues caused in whole or in part by the work of any other contractor, plumber, homeowner, or third party.

• Misuse, improper maintenance, neglect, unauthorized repairs or modifications, or tampering with the installed system by others.

• Damage from acts of God, including but not limited to earthquakes, floods, fires, or power surges.

• Any issues arising after the customer or any third party alters, repairs, removes, or tampers with any part of Tankless Pros' work.

 

If a manufacturer’s warranty applies to any equipment or components, the manufacturer’s warranty shall govern and fully supersede Tankless Pros' workmanship guarantee to the extent it covers the same issue. This guarantee is the only warranty/guarantee provided by Tankless Pros. It supersedes all other warranties/guarantees, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

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IMPORTANT CONDITIONS AND LIMITATIONS:

• The warranty is automatically voided if any person, contractor, homeowner, or third party removes, modifies, repairs, or tampers with any portion of the work performed by Tankless Pros.

• Tankless Pros shall have no liability for any costs, repairs, or damages incurred by the customer when using another contractor or service provider without first providing Tankless Pros with reasonable written notice (minimum 3 business days) and a reasonable opportunity to inspect the alleged issue and address it if it is covered under this warranty.

• The customer agrees not to withhold payment or make any claim for reimbursement of costs paid to third parties unless the above notice requirement has been strictly followed.

• Any repair or correction work performed by anyone other than Tankless Pros will immediately void this warranty with respect to the affected portion of the installation and any related components.

 

This warranty does not extend to consequential damages, loss of use, or incidental damages of any kind. All warranty claims must be made in writing to Tankless Pros within the warranty period and must include proof of purchase and, where applicable, proper maintenance records.

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CUSTOMER

 

Shall telephone the Contractor within twenty-four hours (24) of discovery of any warranty claim. The Contractor will respond promptly between 7:00 a.m. and 4:00 p.m. (Arizona time) Monday through Friday, excluding holidays.

 

The Contractor shall not be liable for water or other damage relating to any defect or delay in responding to said warranty. The CUSTOMER must take reasonable steps to mitigate damages.

 

The Contractor shall not be liable for lost profits, incidental, special, exemplary, indirect, or consequential damages resulting from any work performed or any problem, whether covered by this limited warranty.

 

UNFORESEEN CONDITIONS

 

Suppose conditions and/or circumstances are encountered at the job site, which are concealed or unknown physical conditions of an unusual nature that differ materially from those that are visually ascertained. CUSTOMER agrees to accept responsibility for such situations and those circumstances outside the control of the Contractor and further agrees to pay for any labor or materials, including repair to damaged equipment of the Contractor and other plumbing caused by such conditions and/or circumstances.

 

This provision intends to make CUSTOMER responsible (1) for all unforeseen and concealed conditions and (2) for that which the Contractor cannot control. Accordingly, CUSTOMER further agrees to hold Tankless Pros harmless and shall indemnify and defend the Contractor and all its agents and employees from and against all claims, damages, losses, and expenses, including, but not limited to, attorney’s fees, consequential damages, arising out of or as a result from the performance of the Contractor's work involving, affecting, or relating to such unforeseen or concealed conditions, regardless of whether such damages are caused in part by Tankless Pros.

 

Asbestos or other Hazardous Materials Remediation Work – Tankless Pros has no information concerning asbestos or other hazardous materials or substances in any portion of the CUSTOMER’S property and has not conducted any investigation. Tankless Pros does not perform the removal of asbestos or other hazardous materials or substances, and the Contractor shall have no responsibility whatsoever. CUSTOMER expressly releases Tankless Pros from any liability whatsoever and for any claims arising out of its presence, release, remediation, or removal, and for any costs, losses, or damages CUSTOMER may suffer or sustain if it is found to exist on the CUSTOMER’s property.

 

In the event asbestos or other hazardous materials or substances are found to exist on the Customer’s property or if to obtain a building permit for the work to be performed by the Contractor as set forth herein, any remediation action or work, including investigation, is required to be performed on the Customer’s property concerning asbestos or other hazardous materials or substances, all work by Tankless Pros will cease until CUSTOMER has, at Customer’s sole expense, caused said asbestos or other dangerous materials or substances to be removed in compliance with all applicable laws relating thereto.

 

RECOMMENDATION NOT PERFORMED

 

If the customer does not choose the suggested options and a failure occurs, Tankless Pros is held harmless.

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LICENSE, PERMITS, FEES

 

CUSTOMER shall furnish and pay for, at CUSTOMER’S own expense, all taxes, permits, and license fees required to perform the repair work following this Agreement legally. Access to the property for an agent of the administrative authority must be provided within a reasonable time. Should reasonable access not be provided, the CUSTOMER may incur additional charges.

 

If the administrative authority requests additional work not related to our original contract, that work is the customer's responsibility. Tankless Pros will provide an additional UPFRONT QUOTE for that work.

 

All notices related to work performed by the Contractor sent to the property owner must be forwarded to the Contractor, and a reasonable amount of time is allowed for the process.

 

PARKING OUR VEHICLES

 

For safety reasons, parking for vehicles must be available within 100 feet of your entry door. We do not park or leave our vehicles in red zones, centers of streets, areas with double parking, underground parking, parking lots, or any other location where our vehicles will not be parked legally or safely.

 

PAYMENT

 

All work is done on a fixed, UP-FRONT QUOTE. The quote includes Materials, Tax, and Labor. NO BREAKDOWN WILL BE PROVIDED! Payment for the work described in this Agreement shall be due immediately upon completion.

 

No deduction shall be made from payments due to Tankless Pros on account of penalties, liquidated damages, back charges for alleged defective work, or other sums withheld from payments to other contractors or on account of the cost of charges or defects in the work. Furthermore, the CUSTOMER agrees and recognizes that payment for services rendered by Tankless Pros when due is an express condition precedent to the Contractor's continued work as described in this Agreement.

 

CUSTOMER recognizes that failing to pay for services when due entitles Tankless Pros to terminate work immediately. Suppose the Contractor terminates work for non-payment as herein described. In that case, Tankless Pros shall be entitled to all of its reasonable expenses, including, but not limited to, the cost of labor, materials, a reasonable allowance for overhead and profit, and all other compensation as allowed by law.

 

RIGHT TO TERMINATE IN THE EVENT OF A DISPUTE

 

In the event of a dispute between the Contractor and CUSTOMER, Tankless Pros and CUSTOMER agree that the Contractor may immediately terminate the work described herein. In such termination, the Contractor shall be entitled to payment for all services rendered, including the cost of all labor, materials, reasonable profit, and overhead. In the event of cancellation by the CUSTOMER after the contract has been signed, Tankless Pros is entitled to a minimum fee of 50% or $10,000, whichever is less. In the event of cancellation by the CUSTOMER after work has commenced, the Contractor is entitled to 50% of the payment for work performed, whichever is more.

 

NOTICE OF DEFECTIVE WORK

 

Upon completion, the Customer agrees to exercise due diligence in inspecting the work for defects in artistry and materials. CUSTOMER agrees to notify Tankless Pros within forty-eight (48) hours of completion of the work described hereunder of all defective work, if any. CUSTOMER agrees that upon discovering any allegedly defective work, CUSTOMER shall immediately call the Contractor, who shall have the first opportunity to repair the alleged defective work. The failure to allow Tankless Pros the first opportunity to repair the alleged defective work shall void all warranties, both express and implied, under this Agreement.

 

CUSTOMER agrees and recognizes that they shall not withhold any payments for allegedly defective work. Tankless Pros is not responsible for reimbursement for work performed by any other company or individual.

 

SERVICES NOT COVERED

 

Tankless Pros will perform only the work specifically outlined in this agreement. We do not perform any other trades or services, including but not limited to:

• Carpentry

• Plaster or wall repair

• Concrete work

• Foundation work

• Structural modifications

• Tile work

• Masonry

• Flooring

• Roofing

• Paving

• Landscaping

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The above work is not included in the quoted price and remains the sole responsibility of the Customer.

Any additional work outside the scope of this agreement must be separately quoted and approved in writing.

 

SCOPE OF AGREEMENT

 

This Agreement represents the entire and integrated Agreement between the Customer and Tankless Pros and supersedes all prior negotiations, representations, or agreements, whether oral or written. This Agreement may be amended only by a written instrument offered by the Contractor and accepted by the CUSTOMER.

 

SEND NOTICE OF CANCELLATION AND ALL CORRESPONDENCE TO THE CORPORATE OFFICE AT:

Tankless Pros Az, LLC, 329 W Lone Cactus Dr., Phoenix, AZ 85027

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Under Arizona law, we are required to inform you of your right to file a written complaint with the Registrar of Contractors for an alleged violation of the Arizona Revised Statutes Section 32-1154, Subsection A. Any complaints must be made within the applicable period, as outlined in Section 32-1155, Subsection A. The ROC can be contacted at (602) 542-1525 or online at http://www.roc.az.gov. We request that if any portion of our work is unsatisfactory, you notify us promptly so we can attempt to resolve any concerns. Any complaints must be made within the applicable period, as outlined in Section 32-1155, Subsection A.