Our Policy | Tankless Pros Az

OUR POLICY

our policy image_edited.jpg

OUR 3-YEAR WORKMANSHIP WARRANTY

 

Tankless Pros​​ Az, LLC (Tankless Pros) protects every customer with a 3-Year Worry-Free Warranty workmanship warranty on every tankless and water heater we sell.

                   

OUR COMMITMENT

The tankless pros is committed to providing the highest quality water heaters and service available. We are proud to offer the best pricing possible. Our goal is to achieve the complete satisfaction of every customer.

 

QUALITY STATEMENT

You can place your trust in Tankless Pros with over 40 years of experience installing just water heaters, Tankless Pros provides the quality you can see. Each installation is done with attention to safety, functionality, and aesthetics. By combining technology-driven installation processes and personal attention, Tankless Pros provides you with a top professional grade Tankless water heater that will give you years of trouble-free performance, reliability as well as longevity, and the best Worry-Free warranty in the business.

 

TRANSACTION TERMS

 

The Tankless Pros seeks to surpass your expectations. Simply select the tankless water heater that fits your home and family and budget then Tankless Pros will take over from there, deliver your new water heater, remove and recycle your old unit, professional installation with all new connectors according to manufacturers recommendations and local plumbing safety code requirements and permit with the inspection if required in your area.

 

 This warranty does not cover subsequent damage due to neglect, fire, or any issues related to housing settling or work performed by others. Tankless Pros workmanship guarantees a long-term, trouble-free installation with total customer satisfaction.

OUR 105% PRICE GUARANTEE

 

We want every one of our customers to be able to choose a water heater that's right for your 

home, with confidence that they are getting a top-quality product at the lowest possible price.

 

OUR PROMISE TO YOU

 

If you find a lower price from a local valid licensed contractor, the quote must be a written exact, 

meaning same water heater brand and model and same scope of installation work, we will then 

match that price and give you an extra 5% off discount.

 

HOW OUR 105% PRICE GUARANTEE WORKS

 

Simply show us (in person or email) the competitor's quote. you can email it to sid@tanklessprosaz.com We will confirm the lower price and, if applicable, match the competitor's price and take an additional 5% off our quote. This must be done prior to the purchase.

 

HOW TO QUALIFY

 

  1. The product must be the identical model and made offered on our website or our written quote to you, be in stock, and available for immediate purchase.

  2. The guarantee does not apply to items designated as clearance, display, or damaged goods.

  3. The guarantee does not apply to rebates or typographical errors, or commercials.

  4. Promotional codes or other discounts from the competitor will not be included in determining the price difference.

  5. The product must be new (in the box). One discount per customer.

  6. Competitors must not be in liquidation or auction or site.

  7. The competitor must be a local Arizona licensed contractor with an active license to do work.

  8. We reserve the right to not sell any products or labor below our cost.

 

 

 

FULL PAYMENT DUE IMMEDIATELY UPON COMPLETION OF WORK, ADDITIONAL SERVICES, SUCH AS INSPECTIONS, SPECIAL ORDERED ITEMS, EXTRAS, MUST BE PAID FOR AT TIME OF WATER HEATER INSTALLATION OR REPAIR.

 

WORK AUTHORIZATION: 

I the owner or authorized agent, hereby agree to the work described above and give my authorization to use such labor and materials as you deem necessary. I agree to the terms and conditions as stated herein.

I recognize that due to age and deteriorated piping, drywall, doors, fixtures, and appurtenances may no longer be serviceable and agree to hold Tankless Pros Az, LLC, also known in this agreement as (Tankless Pros), and its principles and employees blameless for any damage or destruction by/to those items because of these conventional installation or repair efforts.

 

I agree to pay for all work, goods, and services received and hereby further authorize TPA to bill any of my credit card(s) for the goods and services being provided and, I agree to perform the obligations set forth in the applicable cardholder agreement with the credit card(s) issuer(s). A service charge of 1.5% per month (18% per annum) will be charged to all outstanding balances 30-days or more past due. We use a 15-day billing cycle. I further acknowledge all repair parts and labor are warrantied for 30-days, and any new water heater, parts, and workmanship is warrantied for one (2) years from the contract date of installation.  

 

OLDER HOMES:

Some older homes may have corroded and/or undersized or galvanized water piping in some or all areas of your home, disruption of your water service while installing your new water heater may cause inner pipe debris (rusty iron/mineral deposits) to dislodge and travel within your piping when water pressure has been restored, these particles may become lodged restricting flow to some areas. Although we have no control over such issues, they can and do occur, we cannot be held responsible for such occurrences, and we are not trained nor properly equipped to perform flow restrictive services. Galvanized water piping found in some homes has well lived its useful age limits, galvanized piping was discontinued in residential dwellings since 1968 entirely, and the useful age limit was approximately 35-years when new, most homeowners have already upgraded to copper or pex piping and have had their homes repipe.

 

 

 

 

Terms and Conditions

 

​1. ARIZONA REGISTRAR OF CONTRACTORS (ROC)-

All plumbing companies are required to be licensed by the State of ARIZONA. A State License certifies that your contractor has passed the state examination and is qualified and competent in the given trade.

 

What you need to know:

Without a State License, a company may not be able to pull permits, perform inspections and make sure you are following the law.

 

2. LIABILITY INSURANCE

The State Registrar of Contractors ROC does not require a contractor to carry General Liability insurance. Liability Insurance can protect a third party against Bodily Injury and Accidental Property Damage. We carry over $2 Million Dollars ($2,000,000.00) in Liability Coverage for your protection.

 

3. WORKERS’ COMPENSATION INSURANCE

Workers’ Compensation insurance is required by the State of Arizona or all companies with employees. This covers employees if they are injured while performing work on the job. Common workplace injuries may include falling off a ladder or straining one’s back. Any injury that occurs while an employee is working is covered by Workers’ Compensation Insurance.

 

Tankless Pros Az, LLC | ROC 335298 | 602-833-1533 | 20039 N 108th Ln. Sun City, Az. 85373

GENERAL TERMS AND CONDITIONS SUMMARY

These are general Terms and Conditions surrounding our services, depending on circumstances, there may be additional situations that require us to modify these Terms and Conditions. These Terms and Conditions may change from time to time without notice.  We strongly advise you to familiarize yourself with these Terms and Conditions before you contract our services.

 

SITE CONDITIONS

Tankless Pros, shall be known as Contractor, and must obtain access to other properties in the course of work, Contractor shall secure permission for such and hold harmless and indemnify Contractor and its employees and agents against all actions and consequences arising or relating to the use of said properties, including, but not limited to, damage done in the normal course of work, excluding negligence, and for securing said property and its contents during and after work.

Customer shall secure, remove, and protect all property, and its contents, including, but not limited to, adults, children, animals, cabinets, fixtures, flooring, walls, tiling, carpets, drapes, furniture, and vegetation during and upon completion of work and shall hold harmless and indemnify Contractor, its employees, and agents against all claims arising out of CUSTOMER’S failure to do so.

 

LIMITED WARRANTY

Tankless Pros warrants its materials and workmanship to be free from defects for two years after performance unless otherwise specified in writing. The warranty does not cover faults caused by misuse; negligence; or damage caused by acts of God, including, but not limited to, earthquakes. There is no warranty on drain cleaning or refrigerant leaks. If a manufacturer offers a warranty, said warranty shall negate and supersede the Contractor's warranty. This warranty is the only warranty by Tankless Pros to CUSTOMER, and is in lieu of all other warranties, expressed or implied.

 

CUSTOMER

Shall telephone the Contractor within twenty-four hours (24) of discovery of any warranty claim. The contractor will respond with reasonable promptness between the hours of 7:00 a.m. to 4:00 p.m. (Arizona) Monday through Friday, excluding holidays.

 

The Contractor shall not be liable for water or other damage relating to any defect or delay in responding to said warranty. CUSTOMER must take reasonable steps to mitigate damages.

The contractor shall not be liable for lost profits, incidental, special, exemplary, indirect, or consequential damages resulting from any work performed, or any problem, whether covered by this limited warranty.

 

UNFORESEEN CONDITIONS

If conditions and/or circumstances are encountered at the job site which is concealed physical conditions, or unknown physical conditions of an unusual nature, which differ materially from that which is visually ascertained. CUSTOMER agrees to accept responsibility for such conditions and those circumstances outside the control of the Contractor and further agrees to pay for any labor or materials, including repair to damaged equipment of the Contractor and other plumbing caused by such conditions and/or circumstances.

 

It is the intent of this provision to make CUSTOMER responsible (1) for all unforeseen and concealed conditions; and (2) for that which the Contractor cannot control. Accordingly, CUSTOMER further agrees to hold Tankless Pros, harmless and shall indemnify and defend the Contractor and all its agents and employees from and against all claims, damages, losses, and expenses, including, but not limited to, attorney’s fees, consequential damages, arising out of or as a result from the performance of the Contractor's work involving, affecting, or relating to such unforeseen or concealed conditions, regardless of whether such damages are caused in part by Tankless Pros.

 

Asbestos or other Hazardous Materials Remediation Work – Tankless Pros has no information whatsoever with respect to asbestos or other hazardous materials or substances in any portion of the CUSTOMER’S property and has not conducted any investigation in connection herewith. Tankless Pros does not perform asbestos or other hazardous materials or substance removal and the Contractor shall have no responsibility whatsoever and CUSTOMER expressly releases Tankless Pros from any liability whatsoever and for any claims arising out of its presence, release, remediation, or removal and for any costs, losses or damages CUSTOMER may suffer or sustain if it is found to exist on the CUSTOMER’S property. In the event asbestos or other hazardous materials or substances are found to exist on the Customer’s property or if, in order to obtain a building permit for the work to be performed by the Contractor as set forth herein, any remediation action or work, including investigation, is required to be performed on the Customer’s property concerning asbestos or other hazardous materials or substances, all work by Tankless Pros will cease until such time as CUSTOMER has, at Customer’s sole expense, caused said asbestos or other hazardous materials or substances to be removed in compliance with all applicable laws relating thereto.

 

RECOMMENDATION NOT PERFORMED

If suggested options are not chosen by the CUSTOMER and a failure is experienced, Tankless Pros is held harmless.

LICENSE, PERMITS, FEES

CUSTOMER shall furnish and pay for, at CUSTOMER’S own expense, all taxes, permits, and license fees required to legally perform the repair work in accordance with this Agreement. Access to the property for an agent of the administrative authority must be provided within a reasonable time. Should reasonable access not be provided, it may result in additional charges to the CUSTOMER.

If at any time the administrative authority asks for additional work not related to our original contract, that work is the responsibility of the CUSTOMER. Tankless Pros will provide an additional UP-FRONT QUOTE for that work.

All notices related to work performed by the Contractor which is sent to the property owner must be forwarded to the Contractor and a reasonable amount of time allowed for the process.

 

PARKING OUR VEHICLES

For safety reasons, available parking for vehicles must be less than 100 feet from your entry door. We do not park or leave our vehicles in red zones, centers of streets, double parking, underground parking, parking lots, or any other area where our vehicles will not be legally or safely parked.

 

PAYMENT

All work done on a fixed, UP-FRONT QUOTE. The quote includes Materials, Tax, and Labor. NO BREAKDOWN WILL BE PROVIDED! Payment for the work described in the Agreement shall be immediately due upon completion of the work.

No deduction shall be made from payments due Tankless Pros on account of penalty, liquidated damages, back charges for alleged defective work, or other sums withheld from payments to other CONTRACTOR’S or on account of the cost of charges or defects in the work. Furthermore, CUSTOMER agrees and recognizes that payment for services rendered by Tankless Pros when due is an express condition precedent to the Contractor continuing work as herein described in this Agreement. CUSTOMER recognizes that the failure to pay for services when due shall entitle Tankless Pros to terminate work immediately. If Contractor terminates work for non-payment as herein described, Tankless Pros shall be entitled to all of its reasonable expenses including, but not limited to, cost of labor, materials, a reasonable allowance for overhead and profit, and all other compensation as allowed by law.

 

RIGHT TO TERMINATE IN EVENT OF DISPUTE

In the event of a dispute between Contractor and CUSTOMER, Tankless Pros and CUSTOMER agree that the Contractor may immediately terminate the work described herein. In the event of such termination, the Contractor shall be entitled to payment for all services rendered including the cost of all labor, materials, reasonable profit, and overhead. In the event of cancellation by CUSTOMER after the contract has been signed, Tankless Pros is entitled to a minimum fee of 50% or $10,000, whichever is less. In the event of cancellation by CUSTOMER after work has commenced, Contractor is entitled to 50% or payment for work performed, whichever is more.

 

NOTICE OF DEFECTIVE WORK

Upon completion of the work, the CUSTOMER agrees to exercise due diligence in inspecting the work for defective workmanship and materials. CUSTOMER agrees to notify Tankless Pros within forty-eight (48) hours of completion of the work described hereunder of all defective work if any. CUSTOMER agrees that upon discovery of any allegedly defective work, CUSTOMER shall immediately call the Contractor who shall have the first opportunity to repair the alleged defective work. The failure to allow Tankless Pros the first opportunity to repair the alleged defective work shall void all warranties, express and implied hereunder. CUSTOMER agrees and recognizes that they shall not withhold any payments for allegedly defective work. Tankless Pros is not responsible for reimbursement for work performed by any other company or individual.

 

SERVICES NOT COVERED

Tankless Pros will not perform any other work or trade other than that which is specified herein, including, but not limited to, carpentry, plaster/wall work, tile work, landscaping, masonry, flooring, roofing, paving, etc., unless otherwise stated; paint, plaster, stucco, and landscaping are not included in the up-front price and are the responsibility of CUSTOMER.

 

SCOPE OF AGREEMENT

This agreement represents the entire and integrated agreement between CUSTOMER and Tankless Pros and supersedes all prior negotiations, representations, or agreements, either oral or written. This agreement may be amended only by written instrument offered by the Contractor and accepted by the CUSTOMER.

 

SEND NOTICE OF CANCELLATION AND ALL CORRESPONDENCE TO THE CORPORATE OFFICE AT:

Tankless Pros Az, LLC, 20039 N 108th Ln. Sun City, Az. 85373​